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D.E. Web Works

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Great benefits and a great environment are just the beginning.

Careers

Ready to Pull Your Weight??

D.E. Web Works is always looking for talented people to join our team. We provide a friendly work environment, retirement plan and more.

Oh yeah, and we LOVE to win!

  • Computer / Network Technician - Victoria Texas

    by DE Web Works | Jan 09, 2019

    Computer/Network Technician

    Full Time

    Description
    The computer technician assists our client with problems related to their PC or network. Tasks include, but are not limited to, the following:
    • Troubleshoot and repair computer hardware and peripherals
    • Removing viruses from computers
    • Assisting others in using Windows Operating Systems and common software packages (e.g. Microsoft Word)
    • Set up new computers, printers, small office/home office routers and wireless equipment
    • Helping customers over the phone and through screen sharing software
    • Helping customers on-site
    • Other duties as they arise
    Required Skills
    • Experience in Microsoft Windows XP/Vista/7/10
    • Confidence in seamlessly working on multiple projects in a given day
    Desired Skills
    • Computer Networking
    • Microsoft Server 2008, 2012, 2016
    Applicants must also be able to travel to and from customer offices utilizing their own transportation.
     
  • IT (MSP) Service Manager

    by DE Web Works | Jan 09, 2019
    We are currently looking to add an MSP Service Manager to run our Managed Technical Services division. 

    Service Manager Daily Roles and Responsibilities:

    Focus on making every work hour a profitable hour for the company.

    • Follow all company standards and procedures as currently documented.
    • Track all work billable or not for the entire technical team.
    • Provide an excellent example of customer service on all levels for the company.
    • Mentor Technicians on any aspect of their position.
    • Coordinate and schedule resources for service requests.
    • Manage activities of all technicians.
    • Manage the workflow of all service requests.
    • Work Service Requests as assigned according to the company workflow procedures.
    • Provide clients with one-to-one or one-to-many customer service as needed.
    • Review tech time cards to ensure they are being kept up to date in real time.
    • Review and manage the Service Request (SR) backlog as needed to ensure all SRs are correctly prioritized, scheduled and moved through the system as desired.
    • Check with each technician at the end of the day and note all issues requiring priority attention.

    Service Manager Weekly Roles and Responsibilities:

    • Review, revise, and annotate the proposed invoicing for the past week.
    • Review all requests for Personal Time from technicians and ensure they are on the schedule.
    • Preview the upcoming weeks and schedule technicians to tasks as early as possible.
    • Coordinate any planned out-of-town services with the technician and the client.
    • Plan for the Monday Morning Meeting and draft an agenda.
    • Review time cards and submit for approval by the close of business on the last day of the work week.
    • Monitor and support the progress of technicians written quarterly goals.
    • Prepare the tech schedule for the next week. Verify that technicians are aware of any changes from their normal schedule.

    Service Manager Monthly Roles and Responsibilities:

    • Review and revise previous month's Monthly Maintenance Checklist as needed.
    • Implement any system-wide changes to the Monthly Maintenance Checklist.
    • Monitor Monthly Maintenance progress and manage the process.
    • Review Monthly Tracking Sheet and proposed items to monitor progress and manage the process.
    • Create and review the Monthly Checklist for the next month.
    • Schedule any short notice training for technicians as required.

    Service Manager Quarterly Roles and Responsibilities:

    • Schedule Quarterly Reviews for each Technician in the second week of the quarter.
    • Prepare each Technician's Quarterly Review including their new Quarterly Goals.
    • Plan and, if possible, schedule any training for the technicians.

    Service Manager Yearly Roles and Responsibilities:

    • Review the year and summarize successes, and fails. Pay special attention to the goals agreed upon for the year.
    • Establish goals for the year ahead.
    • Participate in the annual company roadmap meeting.
    • Prepare your department budget for the next year.
    Qualifications:
    • College degree in any technical discipline area.
    • Experience with an MSP (preferred).
    • Technical operations management (preferred).
    • Must live in, or be willing to move to, the Victoria Texas area.
    • Required travel - 10%

Benefits Include:

  • Medical insurance
  • Retirement plan
  • Paid vacation
  • Paid holidays
  • Paid sick leave
  • Competitive salary
  • Casual work environment

Base Wage negotiable, depending upon experience. Benefits available after 90 days.

We provide a drug-free workplace, background check required, EOE employer.

Apply by sending your resume to careers@dewebworks.com.
To prove that you're a meticulous reader, you have to include the following sentence when you send your resume: 'It is with my utmost respect I hereto surrender my curriculum vitae for your consideration.'

Top candidates will be contacted directly for an interview with skills assessment.

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